GROUP FITNESS CLASS CANCELLATION POLICY

 
 

STARTING APRIL 12TH, 2026

MEMBERS WILL NO LONGER BE PERMITTED TO CANCEL A CLASS WITHIN 5 HOURS OF ITS SCHEDULED START TIME.

IF YOU NEED TO CANCEL, YOU MAY DO SO WITHOUT PENALTY UP TO 5 HOURS PRIOR TO THE CLASS. CANCELLATIONS MADE WITHIN THE 5-HOUR WINDOW WILL RESULT IN A CHARGE OF $5 TO YOUR CARD ON FILE, VENMO, OR ZELLE.

WE HAVE PREVIOUSLY ALLOWED FLEXIBILITY WITH THIS POLICY; HOWEVER, DUE TO FREQUENT LAST-MINUTE CANCELLATIONS, WE WILL NOW BE STRICTLY ENFORCING IT. IT IS COMMON FOR CLASSES WITH FULL ENROLLMENT TO DROP SIGNIFICANTLY IN ATTENDANCE WITHIN THE FINAL HOURS BEFORE START TIME.

THIS POLICY IS BEING ENFORCED OUT OF RESPECT FOR OUR TRAINERS, WHO DEDICATE TIME AND EFFORT TO PLANNING EACH CLASS. SUDDEN DECREASES IN ATTENDANCE DIRECTLY IMPACT THE STRUCTURE AND OVERALL QUALITY OF THE SESSION. CLIENTS MUST CONTACT OWNER IF MISSING CLASS FOR EMERGENCY.

THANK YOU FOR UNDERSTANDING.

 
 

CHECK OUT OUR MONTHLY PROMOTIONS ON ALL PERSONAL TRAINING AND PARTNER TRAINING PACKAGES, AS WELL AS THE SMALL GROUP FITNESS CLASSES WE OFFER EVERY MONTH!